Contact & Help Section

Hello, how can we help you?

In our help section you will find all the answers about the DR SMILE Shop.



How are the prices indicated?
All products in the DR SMILE store are incl. VAT indicated. Shipping is displayed at checkout. 

My discount code did not work!
Check again that the code you entered is correct. If that did not help either, please contact us by mail.

What is DR SMILE return policy?
The products can be returned to us in unused condition within 14 days of receipt.

How can I return my order?
In our packages you will find a return slip. If you do not find a return slip in your package, please contact our customer service.

Shipping & Delivery

How long does the shipping take?
As a rule, shipping takes 3-5 business days, after the order is executed. 

Where is my order?
If you want to know where your order is right now, send us an email to

What shipping methods does DR SMILE offer?
Currently DR SMILE offers standard shipping (delivery within 3-5 business days) for free within Germany and Austria. For all other countries within Europe shipping costs 6,99€.


What payment methods does DR SMILE offer?
Currently DR SMILE offers the following payment methods: Klarna, PayPal, bank transfer, credit card payment. After payment your order will be shipped as soon as possible - of course without additional shipping costs.

When will my return be refunded?
Upon receipt of your return, we will refund you the amount for your returned goods within 7 business days.

How do I receive an invoice from DR SMILE?   
You will find the invoice for your order behind the link in your order confirmation email.

Privacy & Security

How secure is my data (payment data, personal details, etc.)?
Our privacy policy explains all the important information about how we share data with you.   



Your answer is not there?
Then contact our customer service by mail. We are looking forward to helping you!


Telephone: +49 800 0007 843

Net Orders Checkout

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